Shipping policy
Thank you for shopping with Cerefolin. This Shipping Policy explains how we process, ship, and deliver orders placed through cerefolinen.shop.
1. Order Processing
Orders are generally processed within 5–8 business days after payment has been successfully received.
Orders are not normally processed or shipped on weekends or public holidays.
During promotional periods, holidays, or periods of unusually high order volume, processing times may be longer than usual.
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.
2. Shipping Times
Estimated delivery times may vary depending on your destination and selected shipping method.
Typical delivery estimates are:
- Standard Shipping: 5–10 business days
- Express Shipping: 3–7 business days, where available
Please note that these are estimated delivery times and are not guaranteed delivery dates.
Actual delivery times may vary due to carrier delays, weather, customs processing, holidays, incorrect address information, or other circumstances beyond our reasonable control.
3. Shipping Costs
Shipping charges are calculated and displayed at checkout based on your shipping address, order size, available shipping methods, and applicable promotions.
From time to time, we may offer free shipping promotions or other shipping discounts.
Any applicable shipping charges will be shown before you complete your purchase.
4. Tracking Your Order
Once your order has been shipped, we will provide tracking information when available.
You can use the tracking number provided in your shipping confirmation email to monitor the progress of your shipment.
Please allow some time for tracking information to become available after your order has been handed to the carrier.
5. Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review your shipping information before completing your order.
If you need to change your shipping address after placing an order, please contact us as soon as possible at:
We cannot guarantee that an address change can be made after an order has entered the fulfillment or shipping process.
6. Delayed or Lost Packages
If your package appears to be delayed, please first check the tracking information provided by the shipping carrier.
If the tracking information indicates that your package has been delivered but you have not received it, please check with household members, neighbors, building management, or the carrier where appropriate.
If you still cannot locate your package, please contact us at:
We will work with you and, where appropriate, the shipping carrier to investigate the issue.
7. Incorrect or Incomplete Address
If an order is returned to us because the shipping address was incorrect or incomplete, we may contact you to arrange a reshipment.
Additional shipping charges may apply where the return or reshipment resulted from incorrect information provided by the customer, to the extent permitted by applicable law.
8. International Shipping
We may offer shipping to selected international destinations.
International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
Unless otherwise stated at checkout, these charges are generally the responsibility of the customer.
International delivery times may vary significantly depending on customs clearance and local delivery conditions.
9. Customs and Import Duties
For international orders, the recipient may be responsible for complying with local import requirements and paying applicable customs duties, taxes, or fees.
Cerefolin does not control customs authorities or the amount of duties or taxes that may be charged.
Customs delays may occur and are outside our control.
10. Damaged Packages
Please inspect your package as soon as you receive it.
If your order arrives damaged, defective, or with missing or incorrect items, please contact us as soon as possible at:
Please include your order number and, where appropriate, photographs of the packaging and affected items so that we can evaluate the issue and assist you.
11. Order Cancellation
If you need to cancel an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped.
Once an order has entered the fulfillment or shipping process, cancellation may no longer be possible.
If the order cannot be cancelled, you may be able to request a return in accordance with our Return & Refund Policy.
12. Delivery Restrictions
Certain products or destinations may have shipping restrictions due to carrier requirements, local laws, customs regulations, or other applicable restrictions.
We reserve the right to restrict or cancel shipments to certain destinations where required by applicable law or shipping regulations.
13. Contact Us
If you have questions about shipping, delivery, or your order, please contact us:
Store Name: Cerefolin
Website: cerefolinen.shop
Email: support@cerefolinen.shop